How does shipping work?
First, you’ll put your address in while purchasing your product.
Second, we’ll send your order through to Sendle (Australia’s only carbon neutral delivery company).
Third, Sendle will deliver your package right to your door!
Do you deliver interstate or overseas?
How much does delivery cost?
All Australian orders over $100 AUD come with FREE delivery.
Australian orders below $100 AUD are charged at a fixed rate of $9.95 AUD.
International orders are charged at a fixed rate of $19 AUD.
How long will it take to get my threads?
If you’re in Melbourne, you can expect your order to arrive within ONE business day.
If you’re in Australia (but unfortunately not in Melbourne), then delivery times will vary, with Sydney/Adelaide being 1-2 business days and Perth/Darwin being closer to 5 business days.
As we’re using an environmentally friendly service, we cannot guarantee delivery times, but if we don’t make it, it will always be close! And of course, if there’s an issue, please feel free to get in touch.
Which payment methods are accepted?
Is buying online safe?
What size am I?
Sizing is dependent on the product you’re considering. We encourage you to read our sizing guide which is available for each product, on their respective product pages.
As a note, all of our clothes are measured in cm and we’ve used standard sizing practices to come up with our fit. We suggest comparing the sizing on your existing clothes as an additional guide.
Please feel free to email us at firstname.lastname@example.org if you have any specific sizing questions.
Will you guys be offering more sizes in the future?
ORDERS & RETURNS
How does shipping work?
What is a preorder and when will my order be delivered?
How can I cancel or change my order?
Do you offer gift cards?
How do I return a product?
For FAULTY ITEMS, INCORRECT SIZE RECEIVED OR WRONG ITEM RECEIVED, please send us an email at email@example.com and attach a few photos so we can understand the problem. We’ll arrange for a swap so please keep your received product in good condition.
FOR ANY OTHER ISSUE (i.e. you aren’t happy with the product, or you aren’t happy with the size), we’re happy to give you a full store credit once you’ve sent back the product. This of course assumes that the item is still in good condition.
If you’d like our delivery address, please email us at firstname.lastname@example.org and we will reply with a delivery label.